You can contact us via US mail, phone, or email:

• Mailing address: Sanctus Sound 191 Griffin Road Deerfield, NH 03037
• Phone: 603-707-4634
• Email: info@sanctussound.net

We accept all major debit/credit cards, as well as PayPal.

We are committed to both quality and efficient production. With this in mind, our current production time is four weeks (28 days) for each order. This means you will receive tracking information via email on your order within 28 days after we have received payment for your order. We primarily ship via UPS Ground, which within the Continental US can take up to 5 business to travel from us to you. For some destinations, the shipping time may exceed that estimation. The closer you are in proximity to us (New Hampshire), the faster the shipping time. Please be advised that shipping times can take longer than expected in the holiday season or from uncontrollable outside factors (global pandemic).

We process orders on a first-come-first-serve basis and do not offer expedited production services.  If you’re interested in paying for expedited shipping services (our default shipping offering is UPS Ground), please contact us BEFORE making your purchase so we can send you a custom order for purchase with the upgraded shipping option of your choice.

Yes. Yes we do. Check out our “Ready To Ship” section.

We always welcome clients who elect to pick up their orders directly from us. Please contact us BEFORE making your purchase so we can send you a custom order for purchase with a reduced price reflecting your “local pick-up” choice for delivery.

Coming from out of town to pick up your order? Make a night of it and stay at the Airbnb hosted on our farm. 

We currently manufacture in Deerfield, New Hampshire in the barn of an 1782 farmhouse.

We offer four shades of stain for our finished items: Black, Kona, Walnut and Classic Oak. These colors are a water-based stain and poly combination made by Varathane. According to their labeling, the max VOC content on these stains is <275 g/L. The coloring of each stain does slightly vary depending upon the underlying wood type. For reference use the wood/stain swatch photos attached to each product to get a better idea of what to expect when ordering. Please note: the Black stain is just that, a stain and not a black paint. It is the darkest color we offer, but really a darker shade of brown.  

Yes. You can purchase stain swatches HERE.

We do not offer colors outside of the four stains noted above. However, we will sell you an unstained version of your desired item (sanded and ready for finish), and you can paint/stain it yourself any color you like. Please contact us BEFORE making your purchase so we can send you a custom order for purchase with your choice of a natural/unfinished look.

All of our racks receive size 10-32 screws. We sell packs of rack screws HERE.

Rack screws are sold separately and not included with our racks. However, each pack of our Maple Rack Spacers includes 12 corresponding rack screws.

Yes, we do. Contact us here and tell us about your custom project.

Unfortunately not. All sales are final based upon the item price published at the time of purchase. All discount sale prices only apply to items purchased within the duration of a sale, and not before or after it. We run sales throughout the year and notify our email subscribers in advance. Be sure you join our email list to be informed of all sales we run.